Even your support team needs some support sometimes. When I worked as a customer support rep, we used an internal ticketing system to submit tickets to the IT team regarding issues with any internal systems. Internal ticketing systems aren’t just for your support team, though.
Implementing an internal ticketing system ensures that employees from all departments can submit requests to a single help desk and receive the IT support they need. An internal help desk should use workflows to prioritize issues, provide self-service options, and enable your departments to get the IT support they need efficiently.
If your IT team is feeling the squeeze as your company grows, it’s probably time to implement an internal ticketing system.
